- 统招本科及以上
- 2-3年工作经验
- 英文至少通过4级,同时要求口语能力,80%内部clients来自欧美,会有会议
- sap经验
- excel能力
- 稳定性强,热爱客服工作
sr customer service assistant
job posting
serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. you will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and rma"s. you will assist other customer service associates with administrative duties. you will communicate with other departments such as technical support, logistics, manufacturing, regional sales managers, product managers, etc., to resolve customer issues. you will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
help honeywell be the customer"s top choice by delivering excellent customer care
build up your business acumen while learning to address customer needs
be part of the team that is solving complex problems for the customer
job activities
gc orders processing(various types)
pending order handling
china customer/sales person/item setup followup
processing returns/obf/warranty
customer invoicing
prepare related customer report and documents
you must have
? high school diploma, or equivalent. some experience in the field.
? oracle /sap experience is appreciated.
? equivalent english skills for listening, writing and speaking.
? communication skills
? scrupulous, proactive, risk taking and patience
we value
? an attention to detail
? a bias for action
? an ability to work in a team
? a commitment to discovering ways to improve service
? an ability to work with limited direction