职位信息
职位内容:主要是员工入职后的流程支持工作,如开具在职证明,职位变动相关支持等 职位要求:英语良好,可以读写邮件。 responsibilities:
attends to hr functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
ensures all transactions are processed, documented and delivered within defined slas and quality standards and that work instructions are diligently followed; escalates issues as needed
ensures all new process updates are incorporated while processing transactions
responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to supervisor
responds to emails and enquires in a timely manner
prepares and contributes to reporting as directed
actively participates and completes the performance management and development plan activities
identifies potential areas for process improvements and makes recommendations to supervisor
assists with gss initiatives and other projects as assigned
ensures gss organizational policies and processes are followed
requirements:
college graduate and above
good oral and written english skills(fluent cantonese speaking for cantonese position)
0-3 years’ work experience preferred including prior shared services/bpo and/or hr operations experience
good keyboarding and data entry skills
good communication, interpersonal skills and customer orientation; works effectively with others
command of spoken and written english (proficiency in other languages a plus)
displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
working knowledge of firm standard technology such as lotus notes, ie, windows, excel, word, powerpoint; experience with hr specific technology a plus
工作时间:周一到周五,早9:00-晚6:00
周六周日以及国家法定假日正常休息
薪酬福利:
每年固定发放13个月的工资;
缴纳六险一金(五险一金+商业保险);
每年10天带薪年假,12天带薪病假;
每年员工可免费体检一次;
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