ThispositionwillbeonthefrontlinesofTeslaMotors’ITsystemssupport.ITDesktopTechnicianswillbethefaceofITforinternalcustomers.Theprimarytaskofthispositionwillbetotroubleshootandresolveendpointissues,installandsupportthesystems,andassistwiththeday-to-dayoperationsforTesla’sglobalITinfrastructuretoprovideforthegrowthofTesla’sinitiatives.Thesedutieswillbeperformedincompliancewithpolicyguidelinesandwithintimeframesasdefinedintheteam’sSLAsand/orprojectrequirements.
JobSummary:
Provideday-to-daydeliveryandtechnicalsupportforend-usersofdesktopapplications,telephones,handheldemaildevices,printersandcomputerhardware.
Responsibilities:
- 35%SupportsWindowsdesktopOS.Diagnosesandtroubleshootscomputerandgeneralnetworkissues.
- 10%Providestimelyresolutionofenduserproblems
- 20%Providesupportforfieldpersonnelremotecommunicationsandconnectivity
- 10%Basicadministrationofphonesystems
- 25%Asnecessary,performsotherdutiesasrequired.
- OtherResponsibilities:Performotherrelateddutiesasassigned,basedonthebusinessneed
- Abilitytocommunicateeffectivelybothorallyandinwritingandtoestablishandmaintaincooperativeworkingrelationshipswithpersonscontactedinthecourseofperformingassigneddutiesincludingcompanymanagementandoutsidebusinessassociates.
- Exerciseindependentjudgmentconsistentwithdepartmentguidelines\standards.
- Organizeandprioritizeworkflowandtomeetestablishedtimeframes.
- Maintaindknowledgeofpolicies,procedures,productsandactivitiesofassignedarea.
Requirements:
- RequiresaBachelor’sdegreeincomputerscienceorequivalenttraining/education.
- Requires5years’experienceindesktopsupportandmusthave2yearsofexperiencesupportinginternationalandorglobalorganizations. KnowledgeofWindowsandOSXenvironmentandcomputerhardwareandsoftwareatanintermediateoradvancedlevel
- Experienceinprovisioning&supportwithAvayaVOIPhardware/softwareoranequivalentVOIPecosystem.
- Musthaveexperienceworkingwithticketbasedsystemsforregisteringincidentsandrequests.
- KnowledgeofIPnetworks,DNS,DHCPandexperiencewithtroubleshootingallaspectsofwiredandwirelessconfigurations.
- ExperiencewithMSSCCMorequivalentcomputerimaging.
- ExperiencedinremotecustomersupportincludingwirelessLANaccess,VPN,DSL,andCableservices
- ExperienceinBackups,ActiveDirectory,Exchange2007/2010,andWindowsserverenvironments?Experiencedinsupportingsmartphones(Blackberry,Droid,iPhoneandiPad)andothermobiledevices
- AbilitytotroubleshootandresolveissueswithPC’s,PowerfulWorkstations,Laptophardwareandsoftware
- ExperiencedinAltiris(Imaging,packaging,scripting)
- Excellentoralandwrittencommunicationskillsandabletocommunicate,read,andwriteeffectivelyintheEnglishlanguageonalllevels.
- Excellentcustomerserviceskills,strongattentiontodetailswithexcellentfollowup
- Generalunderstandingofservercomputing,networking,phonesetup-support,storage,virtualizationandbusinessapplications
- TraveltoandfromTeslaofficesbothdomesticallyandinternationallyrequired
- Strongteam-player、Problem solving.
- Strongattentiontodetail.Stresstolerance.AbletothriveinaDynamicandInnovativeenvironment.
- Strongpersonalintegrityandhasthehighestethicalstandards.
- Priorexperienceinsitesetupispreferred.